Return Policy

Return Policy

At LoveWeddingBands, your satisfaction is our highest priority. If you are not completely happy with your purchase for any reason, we offer a straightforward 30-day return policy — no questions asked, no restocking fees charged.

★ At a Glance

  • 30-day return window from the date of delivery
  • Full refund in the original form of payment
  • No restocking fees — ever
  • Bank wire transfer refunds issued via company check
  • Return approval code required before shipping back

How to Start a Return

Follow these steps carefully to ensure a smooth and speedy refund:

Step 1 — Request an Approval Code

Email service@loveweddingbands.com to receive your Return Merchandise Authorization (RMA) number. Write this code clearly on the outside of your return package to help us identify and expedite your refund.

Step 2 — Pack Carefully

Use the original packaging whenever possible. If your order included a diamond grading certificate, this must be returned as well. All items must be in their original, unworn condition. Do not write the contents on the outside of the box for security purposes.

Step 3 — Ship with Insurance

Send your return via registered mail and insure it for the full purchase price. We strongly recommend this, as LoveWeddingBands cannot be held responsible for items lost or damaged in return transit.

Step 4 — Include Your Information

Clearly print your full name and return address on the exterior of the package so we can process your refund promptly.

Step 5 — Receive Your Refund

Once we receive and inspect your item, your refund will be processed within five (5) business days. Refunds are issued in the same method as the original payment.

Conditions for Refund

Upon receipt, all returned items are inspected by our team. To qualify for a full refund, your return must meet the following conditions:

  • The item must include a valid RMA number on the package
  • The item must be received within the 30-day return window
  • The item must be in its original, unworn, undamaged condition
  • The item must be properly packaged to prevent damage during shipping
  • The item must be fully insured for the return shipment
  • All original accessories, certificates, and packaging must be included
Note: Returns Not Meeting These Conditions

Returns that arrive without an RMA number, after the 30-day window, improperly packaged, damaged, or uninsured may be refused or subject to partial credit. If a loose diamond is returned without its original grading certificate, a $150 replacement fee will be applied.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom-made jewelry (items designed outside of our standard catalog, including new model designs or bespoke customizations)
  • Items purchased for size comparison purposes — we do not offer comparison buying
  • Items showing signs of wear, damage, or third-party alterations

Ring Resizing

We are happy to offer free resizing services for the following situations:

  • One size larger or smaller from the original ordered size
  • Up to half a size for rings featuring diamonds (please call us for details)
  • Eternity bands may require a newly crafted ring for size changes — pricing depends on the model
Important: Customers are responsible for all return shipping costs associated with resizing or exchanges.

Questions or Concerns?

Our customer service team is available to assist you with any return questions. Contact us at (800) 754-3046 or service@loveweddingbands.com.